Welcome to House of Sivana.


We value your trust and are committed to protecting your personal information.


This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on www.houseofsivana.com (“Website”),

owned and operated by House of Sivana, Ajmer, Rajasthan, India.

By accessing our website or using our services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to process your orders smoothly and enhance your shopping experience.

a. Personal Information

When you place an order, register, or interact with us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party gateways)

  • Date of birth (optional, for exclusive offers or events)

b. Non-Personal Information

We also collect:

  • Device and browser information

  • IP address and location data

  • Pages viewed, time spent, and interaction data

  • Cookies and similar tracking technologies (see Section 8)

2. How We Use Your Information

Your personal data is collected and used responsibly for the following purposes:

  • Order Fulfillment: To process, confirm, and deliver your purchases.

  • Customer Support: To respond to your inquiries, requests, or concerns.

  • Communication: To send order updates, dispatch notifications, and promotional offers (only if you’ve opted in).

  • Personalization: To recommend products or services based on your preferences.

  • Legal Compliance: To comply with applicable laws, tax regulations, and fraud prevention requirements.

  • Internal Improvement: To analyze browsing patterns and improve our website and services.

We do not sell, rent, or trade your personal information with any third parties.

3. Sharing of Information

We share your information only when necessary and always in a secure manner.

a. Third-Party Service Providers

We may share limited information with:

  • Courier and logistics partners (for shipping and delivery)

  • Payment gateways (for secure transaction processing)

  • IT and analytics service providers (to improve website functionality)

All such partners are contractually bound to maintain confidentiality and data protection standards.

b. Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

4. Payment Security

All online payments on houseofsivana.com are processed through secure, encrypted payment gateways such as Razorpay, PayPal, or trusted international partners.
We do not store your credit/debit card details or any sensitive payment information on our servers.

Your transactions are protected by SSL (Secure Socket Layer) technology to ensure privacy and security.

5. Data Retention

We retain your personal data for as long as necessary to fulfill your orders, provide support, and comply with legal or accounting requirements.
Once the retention period ends, we securely delete or anonymize your information.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You may update or correct inaccuracies in your data.

  • Deletion: You can request deletion of your data, subject to legal or transactional obligations.

  • Opt-Out: You may unsubscribe from marketing emails or WhatsApp communications at any time.

  • Data Portability: You can request a copy of your data in a structured format (where applicable).

To exercise these rights, contact us at support@houseofsivana.com.

7. Data Protection & Security

We implement industry-standard security measures, including:

  • Encrypted data storage

  • Regular system audits

  • Restricted internal access

  • Secure hosting environments

While we take all reasonable precautions, no system is entirely foolproof. By using our website, you acknowledge that you understand and accept this limitation.

8. Cookies & Tracking Technologies

Cookies are small data files stored on your device to enhance your browsing experience.

We use cookies to:

  • Remember your preferences and cart items

  • Analyze website performance and usage

  • Deliver personalized recommendations and ads

You can disable cookies in your browser settings, though some site features may not function properly without them.

9. Third-Party Links

Our website may contain links to external sites (e.g., Instagram, Pinterest, or partner platforms).
House of Sivana is not responsible for the privacy practices or content of such third-party websites. We encourage you to review their respective privacy policies.

10. Children’s Privacy

Our website and services are intended for individuals aged 18 and above.
We do not knowingly collect personal information from children. If we become aware that data has been collected from a minor, it will be deleted immediately.

11. Changes to This Policy

House of Sivana reserves the right to update or modify this Privacy Policy at any time without prior notice.
The latest version will always be available on this page with the updated date. We encourage you to review this policy periodically.

12. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us at:
support@houseofsivana.com
+91-9251272340
Ajmer, Rajasthan, India

By using our website, you consent to the collection and use of information as described in this Privacy Policy.